Frequently asked questions

What extra precautions are you taking to ensure visitor safety?

As part of our COVID-19 safety plan, we have implemented some changes to ensure we follow Queensland Government guidelines — these include:

  • If you are feeling unwell or displaying flu like symptoms, please rest up at home and visit when you’re better. Management reserve the right of refusal for entry to visitors that do not adhere to COVID-19 safe requirements.
  • We use the Check in Qld App for contact tracing.
  • Social distancing measures are in place — we have installed signage, floor markings and hand sanitising stations to help you practice social distancing and maintain good hygiene.
  • Enhanced cleaning, particularly in our high contact areas and bathrooms.
  • Area specific signage with maximum visitor numbers.

We will continue to monitor the latest advice and update this information as it becomes available.

Do I still need to book in ahead of my visit using Eventbrite?

No. We now use the Check In Qld App for contact tracing so you can check in when you arrive at the centre.

Do I still need to book into a session to visit the koala centre?

No. The sessions are no longer required and the centre is open between 10am and 4pm daily.

Are there any changes to experiences?

During the temporary COVID-19 closure our team has been busy with centre upgrades, however the ‘high-touch’ exhibits – including all interactive displays will remain closed.

How are you managing visitor numbers ‘at the door’?

A staff member will always be located at the entrance to the centre to ensure that we do not exceed our maximum visitor capacity. If you need assistance checking in or do not have access to the Check In Qld App when you visit us, please ask a staff member to assist you.

Do I need to check in children under 4 years of age?

Yes, every person entering the centre needs to be accounted for when you check in – even babes in arms! All children under the age of 15 must be accompanied by an adult.

Can I book in an organised group or a school group?

Yes. All bookings will need to comply with COVID-19 guidelines for group numbers (maximum 30) to ensure social distancing and visitor safety. Please enquire about planning a group booking via email at koala.centre@des.qld.gov.au.

Who do I contact if I have found injured wildlife?

Please contact RSPCA Queensland on 1300 264 625.

Where can I find further information?

Please visit our website for the latest updates.

I have further questions?

You can contact the koala centre on koala.centre@des.qld.gov.au or telephone: (07) 3078 3101.