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Connect - Get started

Steps to becoming a Connect customer

  1. Gather your information
    Requirements for business and individuals
    Organisations/business will need: Individuals will need:
    • full name and address
    • phone, email and contact number
    • date of birth
  2. Complete your registration online
  3. Submit your authorisation
  4. Get thinking about your customer account users and contacts

How to register as a user and link to a single or multiple customer accounts (PDF, 1.1M)

System requirements and terms of use

Connect user account types

View larger version of the Connect user account types diagram (PDF, 71K).

In some instances not all contacts will be required—it is up to each customer to decide what works best for you.

Customers will have a single record and be uniquely identified by:

  • ABN/ACN—organisation/business
  • full name, DOB and address—individuals.

As a Connect user, you will be able to link yourself to multiple customers, either as an:

  • administrative user (if you have submitted a letter of authorisation)
  • general user, or
  • agent.

An agent can only be connected to a customer account when the administrative user of that customer account accepts the agent’s request to link to that customer account. Once an agent linkage is accepted and approved, that agent can submit any application on behalf of the customer. When commencing the application process the agent will be asked to choose the customer that they are acting on behalf of. Agents can also complete permit returns and pay annual fees on behalf of customers.

Accounts and contacts in Connect

How to act on behalf of a customer in Connect (PDF, 130K)

How to become an Agent in Connect (PDF, 811K)


Last updated
21 November 2017